Guard against downtime with a (Maintenance Agreement) for your
Servers, Networks, printers and desktop workstations from CCG.
Be Prepared for Downtime
Keep your network and systems operational with technicians,
parts and all the resources necessary standing by to respond quickly. Similar
to an insurance policy we will be standing by to keep your computers,
peripherals and networks running smoothly. Don't wait until there is a problem;
be prepared now with a service agreement that includes all parts and labor.
Looking for a technician when you have a problem is not the smartest thing to
do when you’re running a business and downtime is expensive. Guardian offers
on-site nationwide service throughout North America. Maintenance service
programs for 15,000 computer products.
Fixed Monthly Cost
For a fixed monthly fee we repair problems that come up with
any covered software or hardware. Our program includes a fixed monthly amount
that includes the cost of non-consumable parts, travel, labor and technical
phone support. Certified exact replacement or upgraded parts are used in all
systems.
When you need service you call directly to Guardian's
Support Center were your call is answered directly by a call coordinator. Our
standard plan guarantee's you'll talk to a technician within 30 minutes and
he'll be at your office no later than 4 hours from the time a technician is
dispatched. This service includes all labor, parts and travel. There normally
is a minimum of $80 to $100 per month per location.
CCG's proprietary call tracking system allows Service
Managers to follow the progress of your call until it is resolved. Each step of
every call has a built-in time frame for completion of the task which helps
them insure your needs are quickly resolved.